This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. 1,779 reviews for Viagogo, 1.3 stars: '1. However during the pandemic the response times may slow down.
Can you get a refund on an event cancelled due to COVID-19? Chris Brown Tickets. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. Viagogo will keep saying they already paid you but they will never show you the proof of payment. By using our Site, You agree to accept this Agreement. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled.
viagogo - Buy & Sell Concert, Sport & Theater Tickets I am based in Indiana. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. viagogo AG is registered in Switzerland, Company No. "Comparably priced" replacement tickets are determined by viagogo in its discretion.
Viagogo | Complaints | Better Business Bureau Profile StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . Tomorrowland 2023 Tickets. You must contact the Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Our guarantee does not affect Your statutory consumer rights under UK law. Harry Styles Concert Tickets. Ive been told a refund is coming in 10 days 4 times now.
Customer Files Viagogo COVID-19 Ticket Refund Class Action Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . 2.9 Seller's Confirmation Obligation. 6.11 Permitted use. Case Name & No. If this is also unsuccessful We will not offer a refund. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. Unfortunately it might take a lot of back and forth communication. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. Moreover, this appears to have been Viagogos policy for an extended period. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. You will be entitled to a full refund or a 120% voucher. settlement administrator or your attorney for any updates regarding It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Instead, it sat on your $2,031. 5.1 Investigations. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. 4.Select the button beside the transaction you want to dispute, then click Continue. Plaintiff fails this rigorous analysis.. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. 2. This article is published to give you an update regarding the class action filed against Viagogo. Pretty straightforward, you'd think? They take your money with no intention of even giving you anything for your purchase. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. 7.3 Additional Policies. This field is for validation purposes and should be left unchanged. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. I had tried calling them and the day of the concert and no answer. Mar 1, 2018. 2.6 Making an Offer. They will not give me any explantion for this. Nelnet Servicing Data Leak Your Personal Information At Risk! If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. In the case of refunds, we appreciate our customers patience while we process their request.. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. How do I find tickets I've already downloaded? Rufus Du Sol Tickets. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). the price it is sold for on the primary market). contends that Viagogos action is in direct violation of the companys stated policy.
Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot Mtley Cre Concert Tickets. ', Beware of this fake Disney+ phishing email. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. 2.18 Merchant Description. When listing seated tickets, all tickets in the same listing must be consecutive seats. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. However, despite the official announcement . South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. 2.13 Ticket Information. Viagogo promises "a full refund" if any problem arises, while Get Me In! In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. . No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. 4.
By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo.
Kiwi issues warning after Viagogo 'ripped off' elderly mother 6.5 Tax Indemnity. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Tickets for Waste Management Phoenix Open. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. Harry Styles Tour 2023. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Hombres G Tickets. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). How do I change the email address on my account?